SERVICES

Experienced Support. Built Around What You Need.

No two businesses, operations, or assignments are exactly alike. RMG Consulting provides flexible, hands-on support tailored to your specific needs — from a focused assessment or individual project to ongoing operational or executive support.

The services below represent areas where I can add value, not limitations on how we can work together. If you have a challenge, project, or priority that isn't listed, let's talk about it.

OPERATIONAL PERFORMANCE

Evaluate the operation. Identify opportunities. Strengthen execution.

I provide an experienced, objective perspective across front-of-house, back-of-house, and the overall guest or member experience.

• Operational assessments
• FOH & BOH evaluation
• Service flow and workflow optimization
• Labor productivity and staffing models
• SOPs and operating procedures
• Opening and closing systems
• Kitchen, expo, and ticket-flow evaluation
• Reservation and capacity strategies
• Quality and consistency standards
• Operational troubleshooting
• Performance improvement
• New concept and program launches

LEADERSHIP & PEOPLE

Build stronger leaders, clearer expectations, and better-performing teams.

I can work with ownership, senior leaders, managers, and frontline teams to strengthen the people side of the operation.

• Leadership coaching and development
• Organizational structure and role clarity
• Management accountability
• Team communication
• Training program development
• FOH & BOH training
• Onboarding and orientation
• Service and performance standards
• Manager and pre-shift meeting structure
• Recruiting and selection strategy
• Culture and employee engagement
• Change-management support

FINANCIAL PERFORMANCE & PROCUREMENT

Improve profitability while protecting quality and the customer experience.

I help identify opportunities throughout the operation to strengthen financial performance and maximize the value of every dollar spent.

• Food & beverage cost analysis
• Labor analysis and productivity
• Purchasing and procurement strategy
• Vendor sourcing and negotiations
• Vendor consolidation
• Product specification and standardization
• Inventory systems and controls
• Pricing strategy
• Menu profitability and engineering
• Budgeting and forecasting
• Financial dashboards and KPIs
• Waste and expense reduction

FOOD & BEVERAGE STRATEGY

Balance experience, execution, quality, and profitability.

With extensive F&B operating experience, I can support individual concepts as well as complex, multi-outlet operations.

• F&B operational strategy
• Menu development and optimization
• Menu costing and engineering
• Concept and outlet development
• Service-model design
• Beverage-program strategy
• Wine and cocktail programs
• Pour-cost management
• Pricing strategy
• POS menu architecture
• Grab-and-go concepts
• New outlet and concept launches

EVENTS, BANQUETS & CATERING

Bring structure and operational discipline to complex events.

• Event operational assessments
• Banquet and catering systems
• BEO processes and execution
• Staffing models
• Service standards
• Event flow and logistics
• Large-scale event preparation
• Day-of operational support
• Cross-department coordination
• Post-event evaluation
• Event profitability and productivity

PRIVATE CLUB & GOLF OPERATIONS

Specialized support for the unique private-club environment.

My private-club experience provides an understanding of the operational, financial, member-service, and governance complexities unique to member-owned organizations.

• Member dining and F&B
• Turn, halfway house, pool & seasonal outlets
• Clubhouse service operations
• Member and tournament events
• Seasonal operational planning
• Member-experience improvement
• Leadership and organizational structure
• Procurement and cost management
• Service standards and training
• Board and committee-facing support

SPECIAL PROJECTS & EXECUTIVE SUPPORT

An experienced operator when you need another trusted set of eyes.

Not every assignment fits into a traditional consulting category. I can serve as an extension of ownership or senior leadership when you need experienced support without adding another full-time executive.

• Operational site visits and assessments
• Corporate assignments and special projects
• Local or regional operational support
• Independent evaluation and observations
• Implementation of corporate initiatives
• Local leadership and management support
• New-location openings and transitions
• Performance-improvement initiatives
• Follow-up and accountability
• On-the-ground representation
• Short-term leadership support
• Project ownership and execution

For organizations with operations located away from corporate leadership, I can also provide trusted local support — helping maintain visibility, evaluate execution, support local teams, and report observations and recommendations back to senior leadership.

TOOLS & OPERATING SYSTEMS

Practical resources your team can actually use.

• SOPs and operational checklists
• Opening and closing procedures
• Training and service guides
• Manager and pre-shift tools
• Evaluation forms
• Position and station guides
• Communication tools
• Financial trackers and dashboards
• Inventory and purchasing tools
• Customized templates and resources

FLEXIBLE & ONGOING SUPPORT

Support structured around the assignment — not a predetermined package.

Engagements can be completely customized based on your needs, priorities, timeline, and desired level of involvement.

• One-time assessments
• Individual projects
• On-site assignments
• Virtual advisory support
• Weekly or monthly support
• Leadership coaching
• Implementation and follow-through
• Ongoing operational advisory relationships

DON'T SEE EXACTLY WHAT YOU NEED?

Let's build the right engagement.

These services are examples of where my experience can add value — not a fixed menu of what RMG can provide.

If you have a challenge to solve, an initiative that needs leadership, an operation you'd like evaluated, or simply need an experienced hospitality operator you can trust with an assignment, let's have a conversation.

We'll start with what you need and tailor the scope, services, and level of support around you.